Last Updated: January 2024
Thank you for choosing Journey Together, a Care app designed to assist users in organizing and managing care. We prioritize your privacy and are dedicated to ensuring the security and transparency of your personal information in alignment with US privacy laws, including The Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Healthcare Privacy
This Privacy Policy outlines how we collect, handle, and utilize your data to provide a secure and transparent user experience. Please be aware that links to other sites on our platform may lead to different privacy policies, so make sure to review them.
Personal Information Collected
We collect the following information to facilitate secure platform usage and enhance care management:
First and Last Name:
Used for identification and personalized care management.
Phone Number:
A unique identifier for account security and communication.
Email Address:
Confirmation of registration, communication, and support.
Mailing Address:
Used for identification and personalized care management.
Role Confirmation:
Users may confirm their role as an admin or co-op member.
You can update your personal information directly through the profile section on our mobile app.
Information Collection Methods
User Registration:
Download the app, register, and enter necessary information for personalized care management.
User Invites:
Admins may send invitations to others to join Solidarity Co-ops. Opt-out by not registering as a user.
App & Website Queries:
Queries via email may be asked for email and name for care-related information.
Other Information Collected
We collect anonymous usage data to enhance user experience and improve care content relevance. Aggregated usage data is used to improve Journey Together features. Cookies are used for app analytics.
How We Use Personal Information
In adherence to privacy principles, we use your personal information for necessary and related purposes, including:
User Access:
Verification and ensuring secure care management.
Support Queries:
Logging and responding to care-related support issues.
Feedback and Improvement:
Responding to user feedback and enhancing care services.
Care providers may also view personal information for better care coordination.
Third-Party Services
We use trusted third-party services for app functionality and support. Personal information may be disclosed to law enforcement, government authorities, or care providers in compliance with legal requirements.
Security
We take reasonable steps to protect personal information from misuse, loss, unauthorized access, or disclosure.
Access and Deletion of Personal Information
Users can access and update personal information via the mobile app. Account deletion is possible through the app settings. For further information or requests, contact hello@journeytogetherapp.com.
Retained information after account deletion includes care event logs, system backups, and historic error logs, subject to specific retention periods.
Changes to Privacy Policy
Updates to the privacy policy will be published on our website and mobile apps. Major changes will be notified to users.
Contact Us
For additional information or questions, contact us at hello@care.journeytogetherapp.com.
Note: This privacy policy is subject to change, and users are advised to review it periodically.